Terms of Service

1. Who we are

These Terms govern your use of the ALMA Player website, customer portal and TV application ("the Service"), operated by ALMA Player. Contact: our support team.

2. The Service

ALMA Player is a media player. It lets you link your Smart TV to your account and send it playlists that you add. The Service does not include any channels or content (see the IPTV Player Disclaimer, which forms part of these Terms).

3. Your account

• You must be at least 18 years old, or the age of majority where you live, to create an account.
• Provide a valid email address and keep your password confidential. You are responsible for activity on your account.
• Tell us immediately at our support team if you suspect unauthorized use.

4. Acceptable use

• Only add playlists and sources you are legally entitled to use.
• Do not use the Service to infringe copyright or other rights, to distribute content, or to break the law.
• Do not attempt to reverse engineer, disrupt, overload or gain unauthorized access to the Service or other accounts.
• Do not resell or share access to the Service without our written permission.

5. Licenses, trials and payments

• Licenses are attached to a specific TV. A new TV may receive a free trial once; trials cannot be repeated on the same account or TV.
• Paid plans, their prices and durations are shown in the portal before purchase. Paid plans pay for the player software only — never for content.
• Where the law gives you a right of withdrawal or refund, you keep it. Unless required by law, fees for a license period already started are not refundable.

6. Suspension and termination

You may delete your account at any time in Settings. We may suspend or close accounts that breach these Terms, especially in cases of infringement, fraud or abuse, and will tell you why unless the law prevents it.

7. Availability and changes

We aim to keep the Service available but do not guarantee uninterrupted operation. Playback depends on your provider, your network and your TV, which we do not control. We may update the Service and these Terms; material changes will be announced in advance by email or in the portal.

8. Liability

To the extent permitted by law, the Service is provided "as is". We are not liable for content offered by third-party providers, for their availability, or for indirect losses. Nothing in these Terms limits liability that cannot be limited by law, or your statutory rights as a consumer.

9. Law and disputes

These Terms are governed by the law of the country where ALMA Player is established, without depriving consumers of the protection of the mandatory laws of their country of residence. Please contact us first at our support team so we can try to resolve any issue.